Returns
Operated by TeezyPeasy LLC Effective Date: September 10, 2026 Version: 1.0 Contact: support@scrollmosaic.com Address: Pennsylvania, United States
This Policy explains when a ScrollMosaic order may be cancelled, remade, replaced, returned, or refunded.
1. Personalized Products
ScrollMosaic products are personalized and made from customer-submitted photographs and approved design choices. Because they are made specifically for an individual order, different cancellation and return rules apply than for ordinary non-custom merchandise.
2. Cancellations Before Production
If you ask to cancel before production begins, we will make reasonable efforts to stop the order. If we successfully stop production, we will issue the applicable refund to the original payment method.
3. After Production Begins
Once customization or production has begun, personalized orders generally cannot be cancelled, changed, returned, or refunded because of a change of mind, mistaken image selection, or another customer preference that was shown in the approved design.
4. Damaged, Defective, Wrong, or Misproduced Orders
If a product arrives damaged, is defective, is the wrong item, or materially differs from the customer-approved design because of our production or fulfillment error, contact support@scrollmosaic.com promptly after delivery. We may request clear photographs and order information so we can evaluate the issue.
5. Remedies
For a confirmed eligible problem, we will provide an appropriate remedy, which may include a remake, replacement, or refund. The remedy may depend on the nature of the problem, whether replacement is reasonably possible, and applicable law.
6. Customer-Approved Design Issues
A remake or refund is generally not available for an issue caused by a crop, zoom, image, sequence, layout, positioning, personalization, or other design choice that was visible in and approved through the final review, or for a disclosed quality warning the customer chose to override, unless the item was also produced incorrectly.
7. Color and Reasonable Production Variation
Minor differences between a screen preview and the physical product may occur because of screen calibration, printing, materials, cutting, alignment, or finishing. Reasonable production variation is not considered a defect. Material manufacturing errors remain eligible for review.
8. Shipping Damage
If an order appears damaged in transit, keep the product and packaging long enough to provide reasonable documentation if requested. We will review confirmed shipping damage for an appropriate remedy.
9. Delayed or Unshipped Orders
If we cannot ship within the time represented at purchase or within another period required by law, we will provide the notice, revised timing, cancellation opportunity, or refund required by applicable law.
10. Refund Timing
Approved refunds are issued to the original payment method unless applicable law requires otherwise. Processing time after we issue the refund may depend on the payment provider or financial institution.
11. Non-Waivable Rights
Nothing in this Policy limits any right, warranty, remedy, or protection that cannot legally be waived or restricted.
12. How to Request Help
Contact support@scrollmosaic.com and include your order information and a description of the issue. For damage or manufacturing concerns, include clear photographs when reasonably possible.